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How to contact zoom for help.The complete Zoom guide: From basic help to advanced tips and tricks

 

Zoom is a video communications platform that many of us at ZDNet consider to be a valuable digital tool today. One of Zoom’s key strengths is its simplicity, but the platform also has a variety of advanced features that remote workers will find useful for improving their productivity.

Below, we’ll show you how to get started, and also offer some tips and tricks that experienced users may be missing out on. Which video conferencing platform is right for your business? We’ve gathered details about 10 leading services. First of all, head over to Zoom in your browser. The layout will be slightly different depending on whether you are on desktop or mobile. There are four plans available; the most popular now likely being the free tier, in which virtual meetings can be held with up to participants, 1-on-1 meetings 30 minute time limits , and meetings with multiple participants can be held for up to 40 minutes.

When your time is up, you can simply restart a meeting if need be. The free option also includes private and group chats. Participants can join via their PC or a telephone line, and both desktops and apps can be shared.

Zoom’s Pro, Business, and Enterprise packages come with additional features, including an increase in meeting duration limits, cloud recording and storage, Skype for Business interoperability, single sign-on options, transcript recordings, and company branding. It is possible to join a meeting just from your browser, but in the interests of longevity and avoiding browser limitations, we recommend you download the application.

Also: Remote working jobs: 5 problems we need to solve in To start using Zoom, make your choice browser or a direct download and then sign up. You will be prompted to type in your email or sign in through either Google or Facebook. Businesses can also provide you with a single sign-on key SSO to attend meetings, although you will also need to know the company’s. Alternatively, you can look up the domain by performing a search based on your company email address.

At the next sign up prompt, Zoom will ask for permission to send resources including product videos and how-to guides your way. Either click “confirm” or “Set Preferences;” the latter option being to receive emails once a week, once a month, or never. Make your selection. By now, a confirmation email should have landed in your inbox. Open the message, click “Activate Account” or paste the included confirmation link into your browser, and then at the next prompt, you will need to complete account creation with your name and a strong password.

If you wish, on the next screen, you can invite your colleagues to also create an account. If not, click “Skip this step.

Now you can choose to create a test meeting if you like, as well as add Zoom as an extension. If you will be using Zoom for the foreseeable future for work purposes, you may want to select and install appropriate add-ons now.

You can choose to launch a test meeting, which contains the meeting’s URL and the option to invite others. We will go through the core features of the meeting system in a moment, but for now, let’s head over to the web portal, zoom. On the Zoom website , head to ” Your Account ” in the top-right to manage your profile.

You can change details under the ” Profile ” tab such as your name, picture, default meeting ID, password and time zone. Next, head to ” Settings. Also: The modern workplace: Will remote tech workers tolerate being monitored? In the interests of security and to prevent scammers from hijacking a meeting , you should make sure you use strong passwords.

Passwords were not always enabled by default, but after Zoom apologized for “falling short of the community’s — and our own — privacy and security expectations,” a rush of security changes were made, including the enabling, by default, of passcodes for scheduled, instant, and personal meetings.

The security tab is now extensive and includes options to allow or restrict public and private chats when you host a meeting; you can give permission for files to be transferred, select who can screen share, enable end-to-end encryption but you will need to verify your phone number first to select this option , and you can even impose blocks on users coming from specific countries or regions.

The Zoom desktop app has a similar layout, with “preferences” accessible from the top-right corner. The options you can access here are related to your PC, such as whether or not you want to use dual monitors or automatically enter a full-screen mode when a meeting starts. You can also test your microphone and speaker setup, choose a color theme, select a default location for recordings, and tweak accessibility controls, among other functions.

With your basic preferences in place, let’s go to the ” Meetings ” tab in your profile. The first screen you will see reveals any scheduled meetings in your diary. Click “schedule a new meeting” and a new screen will appear, in which you can name your meeting, add a description if you want, and choose the date and timezone. If this is to be a continual meet up with colleagues, there is a handy ” recurring meeting ” checkbox under the timezone tab. If you select it, you can then choose how often the meeting needs to be repeated — whether daily, weekly, or monthly, and how many times during a day you want the meeting to repeat.

The short answer is: you must do so manually. There are two ways to do this: through calendar invites, or via your own email account. If you wish to invite others through a calendar, links to Google Calendar, Outlook Calendar, and Yahoo Calendar are displayed once your meeting has been saved. Alternatively, next to the “join URL” link on this screen, there is an option to “copy this invitation.

See: Want to be a developer? These are the coding skills that can get you hired. Clicking on this page element brings up a screen with all of the important information required for the meeting, including the URL, of which the meeting ID is already embedded. Copy this to your clipboard, open your email client, paste the details into a new message, and invite away. So, in short, all participants need is the meeting URL , date and time , and a passcode.

If you want to try out features before bringing other people in, create a test meeting at this stage and select “Start this meeting. The first prompt, in either case, will ask you to join with computer audio if you are on PC, and will also give you the option to test your speaker and microphone.

At the top right of the meeting window, you can choose to go full screen. We are now going to go over the basic settings you need to know about in meetings for management purposes. If you are using an external microphone, speaker, or camera, open up the arrow tabs next to these options to choose which equipment you want to use external or inbuilt.

Moving on, the ” Manage Participants ” tab is particularly important. Under this tab, you can find ” invite ,” which is useful if you’ve forgotten to bring someone into a session. Clicking this option will bring up a box with everyone connected to the meeting.

In the interests of privacy, however, hosts and other participants cannot control individual camera feeds. A handy feature to note here under ” Security ” is ” lock ,” which stops anyone else from joining an active session. Different views : You can pick one of four view options — but this only impacts how you view a meeting, and not others.

By default, Active Speaker is the default video layout — in which the person talking is ramped up to a larger screen — but there is also a gallery layout that brings in every participant on one screen through a grid, an ” immersive ” view that puts participants in the same ‘room’ through a virtual background, and a floating thumbnail option.

The ” Share Screen ” tab allows you to share your PC screen with others, including your full desktop, browser, or open applications, and also permit others to share their own screens simultaneously. Now, let’s talk about messaging. The ” Chat ” tab on the main bar is designed for users to type out questions and messages, as well as share files either hosted by cloud storage providers or stored directly on your PC, as long as the “Send files via meeting chat” option in Account Settings has been enabled.

As a host, you can also select the ” The final tab of note is the ” Record ” option, which you may want to use if you are discussing work matters and want to save the session in order to email a copy of it to others later.

By default, no one except the host can record a session unless the host gives permission to do so. Participants will be warned that the meeting is being recorded through an automatic audio message. Finally, the ” End Meeting ” tab finishes the session. If the host needs to leave but the meeting should carry on, they can assign the host status to another participant — but enabling co-hosts has to be selected first in the “Meetings” tab and can only be selected by subscription holders.

Alternatively, you can leave the meeting or end the meeting for all. Now that the basics have been covered, there is a range of settings and features that more experienced users might want to use. Let’s head back over to the web portal to run through a few options. If you are using the desktop application , you can quickly access this area by going to “Settings”. If you have a Pro, Business, or Enterprise plan, you can take advantage of the webinars option.

Webinars can be set up that broadcast to up to 50, view-only attendees at a time. Screens, video, and audio can be shared; chat sessions between attendees and panelists can be hosted, and webinars can be run on either a pre-registration or open basis.

In , Zoom introduced the option for enabling language interpretation. Up to 20 participants can be designated as interpreters during a Zoom session, and they can create their own audio channels for participants to select in their preferred language. Virtual backgrounds can be used to hide the chaos and clutter of your home.

There are specific hardware requirements, which can be accessed here. Most modern PC setups should be able to manage — but the virtual background, either made up of images or video, works best with a green screen and uniform lighting. There is also “studio effects,” a beta service for adding filters.

To set up a virtual background, go to the desktop app, “Settings,” and choose “Virtual Background. You may see a warning that says your hardware isn’t good enough — but give it a go, anyway.

This is a useful option if you are canvassing ideas or soliciting feedback and it comes with different annotation options, including text boxes, arrows, and more. The “spotlight” is a form of highlighter which can be used to bring user attention to a particular area or point.

This can be enabled under in-meeting settings. Notes can be added to a virtual whiteboard and shared screens. When software is popular, scammers come out of the woodwork to try and find a way to capitalize. Zoom is no different ; the appearance of scammers jumping into unprotected meetings and posting malicious links and pornography has given rise to the phrase “Zoom-bombing.

Zoom has published a guide on how to prevent gatecrashers from disrupting your meetings, including pointers such as:. Zoom Rooms is a more advanced software offering available on a subscription basis. Zoom Rooms, an option for business owners, combines audio conferencing, video conferencing, and wireless screen sharing.

A PC running Zoom Rooms is the bare minimum requirement, but iPads, TV displays, external speakers, cameras, and microphones can all be integrated within one room.

 

– How to contact zoom for help

 

Click on the entry for Contacts under Cloud Contacts, and the name of each integrated contact appears. Click on the name of a specific person to view their contact information Figure G. You would then continue to manage the contact list in the external service as usual.

Any additions, deletions, or modifications you make in the external service are synchronized with Zoom each time you open the Zoom app. If you ever want to remove the external list from Zoom, go to the website for your Zoom profile. Send the person the invitation. After they accept, that person will show up as an external contact so that you can easily invite them to any Zoom meeting Figure I. TechRepublic Premium content helps you solve your toughest IT issues and jump-start your career or next project.

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For more info, visit our Terms of Use page. Designed to comply with the stringent requirements of the Federal Government, Zoom for Government delivers an intuitive and secure experience similar to what commercial Zoom users experience.

In addition, the Zoom for Government platform leverages the U. While designed to meet the specialized requirements and needs of the Federal Government, Zoom for Government offers a similar experience as the standard Zoom platform.

It leverages the U. It is managed by U. Zoom for Government is also available to U. Build stronger relationships, supercharge collaboration, and create an engaging meeting experience with HD video and audio for up to 1, participants. Included with your account, our chat solution simplifies workflows, boosts productivity, and ensures employees can collaborate securely, both internally and externally.

Power your voice communications with our global cloud phone solution with secure call routing, call queues, SMS, elevate calls to meetings, and much more. Adapt your conference rooms to changing workforce needs while balancing office and remote experiences with HD video and audio, wireless content sharing, and interactive whiteboarding. Zoom offers webinars to accommodate all of your virtual event needs. Create virtual experiences that attendees will love. Get started today with Zoom Webinars.

Meet Zoom Phone, the cloud phone system that delivers the innovation, simplicity, reliability, and security that customers expect from Zoom. As a core component of the Zoom UCaaS offering in Zoom for Government, Zoom Phone provides a full portfolio of call-handling features, satisfying the most demanding requirements. Whether your users are remote, back in the office, or in a hybrid work environment, Zoom Phone can be tailored to the specific needs of your agency with a range of calling plans and international calling capabilities.

Want to keep your existing carrier? No problem, Zoom Phone can integrate with existing carrier services almost anywhere in the world. Moving between a phone call and a Zoom Meeting is as easy as a single click. Most employees have a single device for both business and personal use.

The Zoom mobile client allows staff to do business on their smartphone or tablet using an agency phone number, while protecting their personal phone number and information. Zoom Phone supports macOS and Windows operating systems, as well as iOS and Android smartphones and tablets, so your experience is the same whether at home, in the office, or on the road. Desk phones and portable handsets are also available. Zoom Phone offers the same great audio experience as Zoom Meetings.

Our technology optimizes voice quality based on network conditions, and echo cancellation and noise suppression minimize background distractions. Zoom Phone is architected for reliability, and secured with TLS 1. These advanced features are integral to the Zoom Phone platform and available at no additional cost. We continually test our products to meet accessibility requirements, incorporate new assistive technologies, and listen to feedback to build products that fit your needs. These knowledge base articles and support resources guide you through automating your customer engagements.

Learn more about Zoom Contact Center features including using controls, voice and video mail, and analytics data with how-to articles for optimizing your contact center solution experience. Enable Zoom Contact Center productivity by adding agent and supervisor capabilities and features in the Zoom desktop client. Learn more about using Contact Center controls with how-to articles and support resources for navigating the platform and functionalities. Voice Flows Managing phone numbers.

 
 

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