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Fix sound or audio problems in Windows.Top Tips To Improve Audio Quality in Your Zoom Meetings | University IT

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To uninstall your audio driver: In the search box on the taskbar, type device manager , then select it from the results. Restart your PC. Many updates require you to restart your device.

To check and see if you have installed updates pending and need to restart: Save your work and close all open applications. Select one of those restart options to apply the updates. If restarting doesn’t help, see the next section for additional troubleshooting. If you have microphone issues, make sure your privacy settings are configured properly. Under App permissions , select Microphone. To run the troubleshooter: In the search box on the taskbar, type audio troubleshooter , select Find and fix problems with playing sound from the results, then select Next.

Restart your PC and see if your sound is working properly. This restart will automatically prompt your PC to reinstall your audio driver. To use the generic audio driver that comes with Windows: In the search box on the taskbar, type device manager , then select it from the results.

To roll back your audio driver: In the search box on the taskbar, type device manager , then select it from the results. Restore your PC from a system restore point: When Microsoft installs updates on your system, we create a system restore point in case problems arise.

To check and see if you have installed updates pending and need to restart Save your work and close all open applications. Need more help? Join the discussion. Was this information helpful? Yes No. Thank you! Any more feedback? The more you tell us the more we can help. Can you help us improve?

Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn’t match my screen. Incorrect instructions. Too technical. Not enough information. Not enough pictures. Any additional feedback? Submit feedback. Can’t find a reason for this behavior. This just started for me as an issue recently. I am on a new Windows 11 Microsoft Surface Pro 8 with updated drivers and operating system.

I’m having the same problem on Mac OS Trying to use the Zoom chatbot is making me want to scream: I can’t find my host key, and the bot keeps sending the code I need to get into my profile to an obsolete email address. I have an important meeting tonight, and no way to fix the problem. Thinking of switching to another online meeting service.

I have been having the exact same problem on my MacBook with Monterey When setting up my audio, I can hear the test tone through my speakers and I can hear the test playback of what I say in the microphone. But once I join, I cannot hear anyone else. Nor can they hear me. Others still cannot hear me. Mac OS12 Monterey – Same problem. We can connect and see each other and can use the chat function, but no audio even though we each ran the test and it showed everything is okay.

ZOOM – what is your reply?? I found a solution to this that was really a user error, possibly related to a change in Zoom or just me being daft. Why did I and possibly others repeatedly miss these obvious steps? If you do not setup Zoom to join audio automatically, the button in the lower left corner of Zoom will ask you to “Join Audio” with a little up arrow. When I click the “little up arrow” it brings up setting choices, I would sometimes change the settings but always test them and then close the window.

Since my audio was not working in the call, I would retest my settings or try different settings. When I close the that window, I expected to join audio, but looking at the button, it is still prompting me to join audio.

Thus, choosing “Join Audio” then “Join with Computer Audio” is the only way to get audio working reliably. I always choose for them to join automatically when I set it up. Thanks for being the ONE person with an answer that seems legit. I had given up and just kept doing what I was doing. Inside how the economic downturn is hitting the tech industry, from funding slowdowns to layoffs and vanishing compensation Tech stocks and valuations have taken a plunge.

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Zoom Phone will automatically play back the audio. Do you want to test your audio is working before you join a Zoom meeting? Here is a simple audio test you can do. This can sav If you don’t hear the ringtone, use the drop-down menu or click No to switch speakers until you hear the ringtone.

Click Yes to continue to the microphone test. If you don’t hear an audio reply, use the drop-down menu or click No to switch microphones until you hear the replay. Click Yes when …. Tap Settings. Tap the toggle for Lock Settings to off. Enter the Zoom Rooms passcode and tap OK. Tap Start Audio Echo Test.

 
 

 

– Zoom issues and how to fix them – Android Authority

 

Select the audio device whose driver you want to update, select Next , and then follow the instructions to install it. The following is an example of a driver download page for a sound device manufacturer. Select and hold or right-click the listing for your sound card or audio device, then select Properties.

Select the Driver tab, then select Roll Back Driver. Read and follow the instructions and then select Yes if you want to roll back your audio driver. If rolling back your audio driver didn’t work or wasn’t an option, you can try to restore your PC from a system restore point. When Microsoft installs updates on your system, we create a system restore point in case problems arise.

Try restoring from that point and see if that fixes your sound problems. For more info, see “Restore from a system restore point” in Recovery options in Windows. If you’re connecting to an audio device—such as headphones or speakers—using USB or HDMI, you might need to set that device as the default audio device.

You can check that when you set your default output audio device. In the search box on the taskbar, type control panel , then select it from the results. On the Playback tab, select and hold or right-click the listing for your audio device, select Set as Default Device , and then select OK.

If setting your audio device as the default device doesn’t help, continue to the next tip for additional troubleshooting. Sometimes having audio enhancements on can result in audio issues.

Disabling them may resolve your issue. On the Playback tab, select and hold or right-click the Default Device , and then select Properties. Select the Advanced tab and uncheck either the Enable audio enhancements or the Enable sound effects check box depending on which option you see , select Apply , and try to play your audio device. If that doesn’t work, on the Playback tab, select and hold or right-click another default device if you have one , and select Properties.

Uncheck either the Enable audio enhancements or the Enable sound effects check box depending on which option you see , select Apply , and try to play audio again. Do this for each default device. If turning off audio enhancements doesn’t help, see the next sections for additional troubleshooting.

In the search box on the taskbar, type services , then select it from the results. Select each of the following services, select and hold or right-click , select Restart , and then select Yes :. In the search box on the taskbar, type control panel , and then select it from the results. On the Playback tab, select and hold or right-click Default Device , and then select Properties. On the Advanced tab, under Default Format , change the setting, select OK , and then test your audio device.

If that doesn’t work, try changing the setting again. If trying different audio formats doesn’t help, see the next sections for additional troubleshooting. Need help with Windows Update? See Troubleshoot problems updating Windows. This can be fixed with a manual driver update which allows you to choose the sound driver you want to use. Make sure that the Microphone access and Let apps access your microphone toggles are turned On.

In the search box on the taskbar, type audio troubleshooter , select Find and fix problems with playing sound from the results, then select Next. Select the device you want to troubleshoot and then continue through the troubleshooter. You can also launch the troubleshooter from audio Settings. In that case, select the volume control to unmute. Select your audio device, and then select Device properties. Be sure to select Device properties for both the output and input devices.

Make sure the Disable check box is cleared for the output and input devices. Select and hold or right-click the listing for your sound card or audio device, such as headphones or speakers, select Update driver , then select Search automatically for updated driver software.

Right-click the listing for your sound card or audio device, select Uninstall device ,select the Delete the driver software for this device check box, and then select Uninstall.

Note: Be sure to save documents and any other current work before you restart. On the Enhancements tab, select either the Disable all enhancements or the Disable all sound effects check box depending on which option you see , select OK , and try to play your audio device. If that doesn’t work, on the Playback tab, select and hold or right-click another default device if you have one , then select Properties. On the Enhancements tab select either the Disable all enhancements or the Disable all sound effects check box depending on which option you see , select OK , and try to play audio again.

Select each of the following services, right-click, and then select Restart :. Select the arrow next to Sound, video and game controllers to expand it. Under Allow access to the microphone on this device , select Change. Make sure the toggle is turned On. Windows 11 Windows 10 More Here’s how: Select the Speakers icon on the taskbar. The audio troubleshooter might be able to fix audio problems automatically.

To run the troubleshooter: Go to Search in the taskbar, type audio troubleshooter , and select Find and fix problems with playing sound from the results to launch the troubleshooter.

If running the troubleshooter doesn’t help, continue to the next tip. Open Windows Update Do one of the following: If the status says, “You’re up to date,” go to the next tip. If the status says, “Updates are available,” select Install now. Select the updates you want to install, then select Install. Restart your PC and check if your sound is working properly. If that didn’t solve your problem, continue to the next tip. Check your cables, plugs, jacks, volume, speaker, and headphone connections.

Try these steps: Check your speaker and headphone connections for loose cords or cables. Check to make sure your audio devices aren’t muted and haven’t been disabled. To update your audio driver automatically: In the search box on the taskbar, type device manager , then select it from the results. To uninstall your audio driver: In the search box on the taskbar, type device manager , then select it from the results.

Restart your PC. Many updates require you to restart your device. To check and see if you have installed updates pending and need to restart: Save your work and close all open applications. Select one of those restart options to apply the updates. If restarting doesn’t help, see the next section for additional troubleshooting. I’m using Windows I never did.

Works with other people so I’m going with it’s some kind of problem on their end like they don’t know how to use Zoom and “turn on” their speakers and mic I kinda gave up. If the sound check works fine, doesn’t that prove the speakers and mic are on and operational?

And if sound on other apps work, but not Zoom, doesn’t that indicate trouble on Zoom’s end? Not sure how that’s a user problem. I have the same issue and am using Windows 10 on a Toshiba laptop. The Zoom camera, speaker, and microphone test worked, but no audio can be heard by me or my participant during the meeting, even though our microphones are unmuted we can see each other.

Today I was in a meeting, all was working fine, suddenly I could not hear the others and could not tell if they could hear me. JBL Charge 3 for speaker and microphone. Tried changing to my computer’s inherent sound devices, no change. Audio tests normal. Disconnected and reconnected and still no sound. Can’t find a reason for this behavior.

This just started for me as an issue recently. I am on a new Windows 11 Microsoft Surface Pro 8 with updated drivers and operating system. I’m having the same problem on Mac OS Trying to use the Zoom chatbot is making me want to scream: I can’t find my host key, and the bot keeps sending the code I need to get into my profile to an obsolete email address. I have an important meeting tonight, and no way to fix the problem. Thinking of switching to another online meeting service.

I have been having the exact same problem on my MacBook with Monterey When setting up my audio, I can hear the test tone through my speakers and I can hear the test playback of what I say in the microphone. But once I join, I cannot hear anyone else. Nor can they hear me. Others still cannot hear me. Mac OS12 Monterey – Same problem. We can connect and see each other and can use the chat function, but no audio even though we each ran the test and it showed everything is okay.

ZOOM – what is your reply?? I found a solution to this that was really a user error, possibly related to a change in Zoom or just me being daft. Why did I and possibly others repeatedly miss these obvious steps? If you do not setup Zoom to join audio automatically, the button in the lower left corner of Zoom will ask you to “Join Audio” with a little up arrow.

When I click the “little up arrow” it brings up setting choices, I would sometimes change the settings but always test them and then close the window. Since my audio was not working in the call, I would retest my settings or try different settings. When I close the that window, I expected to join audio, but looking at the button, it is still prompting me to join audio. Thus, choosing “Join Audio” then “Join with Computer Audio” is the only way to get audio working reliably.

I always choose for them to join automatically when I set it up. Thanks for being the ONE person with an answer that seems legit. I had given up and just kept doing what I was doing. I’m having exactly the same problem. It’s really frustrating. It never used to be an issue until last week. I have to leave and come back again to get my sound working, even though the test worked fine before hand. Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

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